Orders:
How can I place an order?
You can place an order by adding the products you want to your cart, entering your delivery and billing information, and submitting your order.
Can I cancel my order?
Yes, you can cancel your order if it has not been delivered yet. Please contact our customer service team to initiate a cancellation.
Can I change my order after it has been placed?
Yes, you can change your order as long as it has not been delivered. Please contact our customer service team to make any changes.
How can I check the status of my order?
You can check the status of your order by logging into your account on our website and viewing your order history.
Delivery & Returns:
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected at checkout. You can view estimated delivery times during the checkout process.
Where do you deliver to?
Currently we deliver nationwide across Ghana.
Do you deliver internationally?
No, unfortunately we do not currently deliver our products outside Ghana.
How can I track my order?
You can track your order by logging into your account on our website and viewing your order history. You will also receive tracking information via email once your order has left our stores to be delivered.
What is your return policy?
We offer a 30-day return policy for all products that are unused, unwashed, and in their original packaging. Please contact our customer service team to initiate a return.
Who pays for return delivery?
The customer is responsible for paying return delivery costs unless the product is defective or there was an error with the order.
Payment:
What payment methods do you accept?
We accept all major credit cards and Mobile Money.
Is it safe to enter my payment information on your website?
Yes, we use secure encryption technology to protect your payment information.
Do you offer financing options?
We do not currently offer financing options.
Products:
What sizes do you offer?
We offer a range of sizes to fit all customers, including petite, regular, and plus sizes. Please refer to our size chart for specific measurements.
What materials are your products made of?
Our products are made from high-quality materials designed to withstand the demands of the healthcare industry. Please refer to the product descriptions for specific materials.
Do you offer customization options?
Yes, we currently offer limited customization options for our products, visit the product page of the item you are interested in for more information.